Cancellation & Refund Policy
Information about our reservation cancellation and refund conditions
General Information
At Lotus Alaçatı Bahçe, guest satisfaction is our priority. Our reservation cancellation and refund processes are conducted within the framework of the following conditions. Please read these conditions carefully before making a reservation.
Cancellation Conditions
Reservations are non-refundable in case of cancellation. Once a reservation is confirmed, the amount paid will not be refunded under any circumstances. Please take this condition into consideration before making a reservation.
No Refund Policy
The reservation fee is non-refundable regardless of the payment method (credit card, bank transfer, etc.). You can submit cancellation notifications to info@lotusalacati.com or by calling +90 539 660 26 66; however, a cancellation notification does not entitle you to a refund.
Force Majeure
In cases of force majeure such as natural disasters, epidemics, war, terrorist events, and government restrictions, hotel management may offer an alternative date option. Force majeure notifications must be made in writing.
Early Departure
In case of early departure from the planned accommodation period, no refund is provided for unused nights. We kindly ask you to inform the reception of your early departure decision as early as possible.
Late Cancellation and No-Show
In case of cancellations made on the check-in day or guest no-show, the full accommodation fee is charged. Please inform us in advance of late arrival; otherwise, room availability cannot be guaranteed. Check-in time is 2:00 PM, check-out time is 12:00 PM.
Contact
For questions about cancellation and refund processes, you can contact us at info@lotusalacati.com or by phone at +90 539 660 26 66. Our address: Alaçatı Mah. 13065 Sokak No:12 Alaçatı, 35930 Çeşme/İzmir, Turkey.
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